Repairs and warranty

FAQs

I have accidentally ripped a hole in my bivvy – what can I do?

In this case we recommend using the Revive Shelter Repair Tape Kit which contains patches and repair tape for exactly these issues. The specially designed repair tape and patch material is very easy to use, has excellent strength and adhesion and when used will restore your damaged bivvy back to full protection.


I need a bigger repair, where can I get this done?

We recommend the following services: Army Andy & Julie Hall

For Julie Hall Contact: 07805 114798


The elastic cord in my bivvy poles has snapped. How do I replace this?

We sell an Elastic Repair Kit which is available from your local Trakker stockist. There is also a video on how to make the repair, please click here


I have noticed that my Aquatexx bivvy (or Aquatexx bivvy accessory) has changed colour over time – is this a fault?

Our bivvies are designed to be used for long periods exposed to all of the elements – rain, wind and of course the sun – and under normal usage conditions our bivvies will give long trouble free service.

All of our bivvy fabrics are manufactured using dyes with the best possible resistance to UV light so as to minimise the impact of sunlight of the colour of the bivvy.

However, even with the use of those specialist dyes after prolonged exposure to sunlight some fading of the colour will inevitably occur therefore we strongly recommend that whenever possible the bivvy should be sited in a position which is as shaded as possible.

If you use wraps or other fabric accessories on your bivvy and those accessories are exposed to more or less sunlight than the main bivvy itself then the impact of sunlight will over extended periods cause different level of shade change to the various components. This is obviously unavoidable.

Please note shade change due to the impact of sunlight is not covered under our warranty.


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Repairs and warranty

About Us

I have accidentally ripped a hole in my bivvy – what can I do?

In this case we recommend using the Revive Shelter Repair Tape Kit which contains patches and repair tape for exactly these issues. The specially designed repair tape and patch material is very easy to use, has excellent strength and adhesion and when used will restore your damaged bivvy back to full protection.


I need a bigger repair, where can I get this done?

We recommend the following services: Army Andy & Julie Hall

For Julie Hall Contact: 07805 114798


The elastic cord in my bivvy poles has snapped. How do I replace this?

We sell an Elastic Repair Kit which is available from your local Trakker stockist. There is also a video on how to make the repair, please click here


I have noticed that my Aquatexx bivvy (or Aquatexx bivvy accessory) has changed colour over time – is this a fault?

Our bivvies are designed to be used for long periods exposed to all of the elements – rain, wind and of course the sun – and under normal usage conditions our bivvies will give long trouble free service.

All of our bivvy fabrics are manufactured using dyes with the best possible resistance to UV light so as to minimise the impact of sunlight of the colour of the bivvy.

However, even with the use of those specialist dyes after prolonged exposure to sunlight some fading of the colour will inevitably occur therefore we strongly recommend that whenever possible the bivvy should be sited in a position which is as shaded as possible.

If you use wraps or other fabric accessories on your bivvy and those accessories are exposed to more or less sunlight than the main bivvy itself then the impact of sunlight will over extended periods cause different level of shade change to the various components. This is obviously unavoidable.

Please note shade change due to the impact of sunlight is not covered under our warranty.


Back to FAQ Menu